ISO 9001:2015 Quality Management System Implementation

Axora Global delivered complete ISO 9001:2015 consultancy and implementation services to AH Packages (Pvt.) Ltd., a leading corrugated carton and packaging products manufacturer supplying to multiple FMCG, pharmaceutical, and industrial clients. The project aimed to establish a robust quality management framework that ensured product consistency, process control, and continual improvement throughout the organization.

Scope of Work:

• Conducted an initial gap analysis and process evaluation to identify improvement areas.

• Developed a customized Quality Management System (QMS) aligned with ISO 9001:2015 requirements.

• Defined quality objectives, KPIs, and control procedures across production and quality departments.

• Assisted in the development of standard operating procedures (SOPs) for production, inspection, and dispatch operations.

• Conducted training sessions for management and production staff on quality awareness and documentation practices.

• Implemented a risk-based approach to identify, evaluate, and control non-conformities.

• Supported the client throughout internal audits and final certification audits.

Key Achievements:

• Successful achievement of ISO 9001:2015 certification.

• Standardized documentation and improved production traceability.

• Enhanced customer satisfaction through improved order handling and complaint management.

• Strengthened internal audit and continual improvement mechanisms.

Impact:

The ISO 9001 implementation empowered AH Packages (Pvt.) Ltd. to achieve higher operational efficiency, reduce product rejections, and increase customer confidence. The certification elevated the company’s position as a trusted packaging partner for national and international clients.

Consultancy Deliverables:

• Quality Manual and Process Procedures

• Quality Policy and Objectives

• SOPs for Key Processes (Production, QC, Dispatch)

• Internal Audit & Corrective Action Reports

• Risk & Opportunity Assessment

• Management Review Documentation

• Certification Support Package